Frequently asked questions

Requests are worked in order during business hours. Turnaround depends on the scope of the work and current load; you can follow your request's status live in the panel.

You top up credits and each piece of work deducts its own credit cost. The price list page shows how many credits each service costs and what that comes to in your currency. Unused credits stay on your account.

You can search the catalogue by make, model, generation and engine. If you can't find a vehicle there, ask us on live support.

The original file you upload and the modified file we return are held only on the request record tied to your account, and are accessible only to you.

Tell us on the request's message thread. The team re-examines the file, and if the problem was ours, correcting it costs no further credits.

The original file you uploaded stays on your request record and can be downloaded at any time. You can also request the factory software through the 'Original file' service.